Corporation Policies

As a courtesy, we call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double-check any appointments if you’re unsure.

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. Guests will generally be allowed a 5-minute grace period.  After that time, we will call to check in on you. If you are able to make it in, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences as to prevent abuse of this policy.A credit card must be on file to book any appointments. In the event of a NO SHOW/ NO CALL , you will be charged 50% of the reserved service, starting at $25. All first-time guest appointments that are canceled with less than a 24-hour notice are subject to that cancellation fee. Any guest may use their gift card in lieu of a credit card to hold their reservation understanding that should they no-show the appointment, they will forfeit that gift card. Moving/rescheduling appointments in less than 24 hours are considered cancellations.

Card information is encrypted and stored to your customer profile to be used in accordance with our no-show/cancellation policy.